Terms & Conditions
1. Shipping Information
By accessing or using the ESPEN Technology website (the "Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our Website.
2. Use of the Website
2.1. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use this Website.
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2.2. Account Registration: To make a purchase and access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.
3. Product Information and Orders
3.1. Product Descriptions: We make every effort to provide accurate product descriptions and images. However, we do not guarantee that product descriptions or other content on the Website are error-free.
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3.2. Pricing: Product prices are subject to change without notice. The price charged will be the price displayed at the time of your order.
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​​3.3. Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or reject orders at our discretion.
4. Payment
4.1. Payment Methods: We accept various payment methods, including credit cards and other forms of online payment. Payments are processed securely.
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​​4.2. Payment Authorization: By placing an order, you authorize us to charge your chosen payment method for the total order amount, including taxes and shipping fees.
5. Shipping and Delivery
5.1. Shipping Fees: Shipping fees are calculated based on the delivery address and selected shipping method. Shipping options and fees will be displayed during the checkout process.
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​​5.2. Delivery Times: Estimated delivery times are provided for reference but are not guaranteed. Delays may occur due to unforeseen circumstances.
6. Returns and Refunds
6.1. Return Policy: We offer a return policy for defective or damaged products. Please refer to our Returns and Refunds Policy for detailed information.
7. Intellectual Property
7.1. Copyright: All content on this Website, including text, graphics, logos, and images, is the property of ESPEN Technology or its licensors and is protected by copyright laws.
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7.2. Trademarks: ESPEN Technology and its logos are trademarks owned by ESPEN Technology. You may not use these trademarks without our prior written consent.
8. Limitation of Liability
To the extent permitted by law, ESPEN Technology shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or any products purchased through the Website.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms and Conditions or your use of the Website shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
10. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on the Website, and your continued use of the Website after such changes constitutes acceptance of the revised Terms and Conditions.
11. Contact Information
If you have questions or concerns about these Terms and Conditions, please contact us at support@espentech.com.
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Thank you for using ESPEN Technology.
Privacy Policy
1. Introduction
Welcome to Outage Master, your trusted source for high-quality exit signs, emergency lighting, and inverters. At Outage Master, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or make purchases from us. By using our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with our website:
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2.1. Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you create an account or make a purchase.
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2.2. Payment Information: To process payments, we collect payment details, including credit card information or other payment methods, depending on your choice.
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​2.3. Website Usage Data: We gather data on how you interact with our website, including IP addresses, browser type, pages visited, and time spent on our site. This helps us improve our website and services.
3. How We Use Your Information
We use your information for the following purposes:
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3.1. Order Processing: We use your personal and payment information to process and fulfill your orders.
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3.2. Customer Support: We may use your information to provide customer support and respond to your inquiries.
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3.3. Marketing: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt out of these communications at any time.
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​3.4. Website Improvement: We analyze website usage data to enhance our website's functionality, content, and user experience.
4. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to:
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Process payments and shipments.
Send marketing communications with your consent.
Analyze website usage data for improvement.
Comply with legal obligations.
5. Security of Your Information
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​​We take reasonable measures to protect your personal information. However, please be aware that no method of data transmission over the internet is entirely secure. We cannot guarantee the absolute security of your information.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions about your data, please contact us at support@espentech.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes via email or a notice on our website.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at support@espentech.com.
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​Thank you for choosing ESPEN Technology. Your privacy is important to us.